Privacy Policy for Airloom Guild
At Airloom Guild, accessible via our online platform, we are committed to protecting the privacy of our listeners, community members, and website visitors. This Privacy Policy outlines the types of information we collect, how it is used, and the steps we take to safeguard your personal data in compliance with Australian privacy principles and other applicable laws like the General Data Protection Regulation (GDPR) where relevant. As a radio broadcasting service showcasing local news, independent music, arts, culture, live events, and podcast production, we understand the importance of transparency and trust.
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identification Information: This includes information you voluntarily provide to us when you interact with our site, such as when you subscribe to a newsletter, participate in a survey, enter a contest, make a donation, submit content (e.g., music, artistic contributions), or sign up for an account. This may include your name, email address, postal address, and contact number.
- Technical Data: When you access our online platform, we automatically collect certain information about your device and usage patterns. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and to improve its functionality.
- Interaction Data: Information related to your interactions with our content, such as radio programs listened to, podcasts downloaded, articles read, or events you show interest in. This helps us tailor our content and recommendations.
How We Use Your Information
The information we collect is used for various purposes to support our mission of radio broadcasting and community engagement:
- To provide and maintain our services, including delivering local news, independent music, arts and culture programming, and live event broadcasts.
- To personalize your experience on our online platform and to deliver content and program recommendations tailored to your interests.
- To process your requests, such as newsletter subscriptions, contest entries, or content submissions.
- To communicate with you, respond to inquiries, and provide customer support related to our services.
- To analyze and improve the performance and functionality of our online platform and services, including for research and statistical purposes.
- To comply with legal obligations, enforce our terms and conditions, and protect our rights and the rights of others.
- For marketing and promotional activities related to our programs, events, and community initiatives, but only where we have your consent or are otherwise permitted by law.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or providing services to you (e.g., website hosting, analytics, email delivery). These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety; the rights, property, or safety of our users; or the public.
- With Your Consent: We may share your information with third parties when we have obtained your explicit consent to do so.
Data Security
We implement appropriate technical and organizational security measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Cookies and Tracking Technologies
Our online platform uses "cookies" and similar tracking technologies to enhance your experience, analyze site usage, and support our advertising efforts. Cookies are small data files stored on your device that help us remember your preferences, track your movements within our site, and gather demographic information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:
- Access: The right to request access to the personal data we hold about you.
- Correction: The right to request that incomplete or inaccurate data we hold about you be corrected.
- Erasure ('Right to be Forgotten'): The right to request the deletion of your personal data under certain circumstances.
- Restriction of Processing: The right to request the restriction of processing your personal data under certain conditions.
- Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
- Object to Processing: The right to object to the processing of your personal data under certain situations.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us at:
Airloom Guild
218 Chapel Street, Prahran
Melbourne, VIC 3181
Australia